Return Policy – Nina's Choice
We have a 30 day return policy. This means that you have 30 days after receiving your item to request a return.
Returns conditions
To be eligible for a return, your item must:
- Be in the same condition as you received it
- Not worn or unused
- Labels contain
- In the original packaging are
- Have a receipt or proof of purchase
Want to request a return? Please contact us via the Contact Us . Returns should be sent to the following address:
Once your return is approved, you will receive a return shipping label and instructions on how and where to send the package. Items returned without prior return request will not be accepted.
If you have any questions about returns, you can always contact us via the contact page .
Damage and problems
Please check your order immediately upon receipt. Contact us immediately if:
- You have received a defective or damaged item
- You received the wrong item
We will assess the problem as soon as possible and provide an appropriate solution.
Exceptions – Items that cannot be returned
Some items cannot be returned , including:
- Perishable goods (such as food, flowers or plants)
- Customized or personalized products
- Personal care products (such as beauty products)
- Hazardous materials, flammable liquids or gases
Please note: Sale items and gift cards cannot be returned.
If you have any questions about a specific item, please contact us via the Contact Us.
Exchange
Want a different item? The fastest way is to return the unwanted item and order the new item separately after your return has been approved.
Legal cooling-off period of 14 days (EU)
For orders shipped to the European Union , you have the right to cancel or return your order within 14 days without giving any reason.
The return policy remains the same: the item must be returned unused, with tags and in the original packaging and you will need proof of purchase.
Refund
Once we have received and inspected your return, you will receive a confirmation from us.
- If approved, you will receive a refund via your original payment method within 10 business days .
- Please note that processing time with your bank or credit card company may take additional time.
If you have not received a refund after 15 business days , please contact us via the Contact Us.
If you have any further questions, you can always contact us via the Contact Us.