At Nina's Choice, customer satisfaction is our top priority. We strive to offer our customers the best deals and excellent service. However, it may happen that you are not satisfied with a product or service. In that case, we would like to hear about it, so that we can find a suitable solution together.
How do you file a complaint?
Do you have a complaint about a product, an order or our service? Please contact us via one of the channels below:
📧 Email: Contact Us
Always include in your email or message:
✅ Your name and order number ✅ A clear description of the complaint
We will contact you within 2 working days to discuss the complaint and offer a solution.
How will your complaint be handled?
- Acknowledgement of receipt: As soon as we have received your complaint, you will receive an email confirmation.
- Investigation: We will carefully assess your complaint and look for a suitable solution.
- Solution: You will receive a substantive response from us within 5 working days with a possible solution.
Our solutions can range from a replacement product to a refund or other appropriate compensation.